Table of Contents

1. Service Direction / Introduction
2. Service Transparency
3. Step-by-Step Domain Transfer Guide
4. Important Requirements
5. Common Mistakes
6. Responsibility Breakdown
7. Support Information
8. FAQ
9. Summary
10. Use Case Examples

1. Service Direction / Introduction

This article provides a complete guide on how to transfer your domain name to iCoreHosting. It explains the preparation steps, transfer requirements, verification process, and common issues clients may face.

The objective is to ensure a smooth, secure, and compliant domain transfer experience.

2. Service Transparency

• iCoreHosting strictly follows ICANN policies and MYNIC regulations.
• The transfer process requires verification from the domain’s Administrative Contact.
• The transfer duration depends on the current registrar—typically 1–7 days.
• No downtime is expected if DNS remains unchanged during transfer.

3. Step-by-Step Domain Transfer Guide

1. Update Contact Information

   • Ensure Registrant and Administrative WHOIS email addresses are up to date and accessible.
   • Transfer approval will be sent to the Administrative Contact email.

2. Unlock Your Domain

   • Log in to your current registrar and remove the domain lock.
   • If you cannot locate the setting, contact your provider for assistance.

3. Obtain the Transfer Authorization Code (EPP Key)

   • Request the EPP/Authorization Key from your current provider.
   • This key is mandatory for domain transfer requests.

4. Submit Transfer Request to iCoreHosting

   • Provide the domain name and EPP key to our support team or submit through the Client Portal.

5. Approve Confirmation Email

   • An approval link will be sent to the Administrative Contact email.
   • The transfer will begin once the approval is completed.

4. Important Requirements

• Authority: Only the Administrative Contact can approve the transfer.
• No Expiry: Domain must not be expired. Transfers can only start within 14 days before expiry.
• 60-Day Rule: Domain must be registered for at least 60 days.
• 45-Day Renew Rule: Domains renewed within the last 45 days may have restrictions.
• No Legal / Payment Disputes: Domain under dispute cannot be transferred.

5. Common Mistakes

• WHOIS email outdated or belongs to someone no longer accessible.
• Domain left in "Registrar Lock" state.
• No access to current registrar login.
• EPP code requested too late.
• Domain expired before transfer started.
• Misunderstanding that hosting provider = domain registrar.

6. Responsibility Breakdown

Client Responsibilities

• Ensure WHOIS contact email is correct.
• Unlock domain with current registrar.
• Provide valid EPP key.
• Approve transfer email promptly.

iCoreHosting Responsibilities

• Initiate the domain transfer request.
• Provide clear guidance throughout the process.
• Monitor approval and registrar response.
• Notify client upon successful completion.

7. Support Information

• Email: [email protected]
• Telegram: t.me/icorehosting
• Phone: 07-2881230
• Client Portal: https://billing.icore.com.my

8. FAQ

Q: Will my website or email go down?
A: No, unless DNS is changed. Domain transfer does not affect hosting.

Q: How long does the transfer take?
A: Usually 1–7 days depending on the current registrar.

Q: What if I do not receive the approval email?
A: Update WHOIS, unlock domain, ensure correct admin email, then retry.

Q: Can expired domains be transferred?
A: No, they must be renewed first at the current registrar.

9. Summary

To ensure a smooth domain transfer, verify your WHOIS email, unlock your domain, obtain the EPP code, and promptly approve the transfer email. iCoreHosting will assist you throughout the entire process.

10. Use Case Examples

• Company changing hosting provider: Moves domain and hosting to iCoreHosting for easier management.
• Domain stolen or inaccessible: Client updates WHOIS and secures domain ownership.
• Centralizing domain portfolio: Client transfers all domains to one registrar for easier billing.
• IT agency switching supplier: Transfers client-managed domains under iCore’s unified support.