How to Provide Your Support PIN for Verification
Table of Contents
1. Service Direction / Introduction
The Support PIN is a 6-digit verification code required by iCoreHosting before we process any sensitive or confidential request. This ensures that only authorised account holders can:
- Change account information
- Request access to billing, hosting, or email details
- Authorize our team to perform actions on your behalf
This security measure protects your company from unauthorized access, social engineering, and impersonation attempts.
2. Service Transparency
iCoreHosting will never perform sensitive actions without Support PIN verification. This includes:
- Changing domain DNS, MX, SPF, DKIM, or email routing
- Resetting email passwords
- Updating billing details or contact information
- Providing server access, login credentials, or backups
Your Support PIN is refreshed periodically and visible only when logged into your secure client portal.
3. Step-by-Step: How to Find Your Support PIN
Step 1: Log in to your iCoreHosting Client Portal
https://billing.icore.com.my/clientarea.php
Step 2: Locate the Support PIN
- After logging in, check the left sidebar.
- You will see a section labelled Support PIN.
- Your 6-digit PIN will be displayed there.
Step 3: Provide the PIN to Support
Copy the PIN and provide it to us only when requested via ticket, WhatsApp, email, or phone support.
PIN Validity
The PIN may refresh automatically for security. If it changes or expires, simply log in again to retrieve the updated code.
4. Support Information
You may contact us using the following support channels:
- Support Ticket Portal
- Email: [email protected]
- Telegram: t.me/icorehosting
Email remains the primary support channel for security and traceability.
5. FAQ
- Q: Can I share my Support PIN with my staff?
A: Yes, but only with staff who are authorised to manage your hosting. - Q: Does iCoreHosting store my PIN?
A: No. The PIN is generated dynamically and stored only in your session. - Q: Will my WhatsApp request be rejected without a PIN?
A: Yes, if your request involves confidential tasks. - Q: Why does my PIN change?
A: For security reasons, it resets periodically or when your session expires.
6. Summary
The Support PIN is a simple but important security verification step. It ensures that only authorised individuals can request sensitive actions on your account. Always retrieve your PIN from the client portal and provide it only when support requests it.
7. Use Cases
- You request a DNS change for your business domain.
- You want to reset your company’s email password.
- You need billing history, invoices, or contact updates.
- You ask to restore a backup, database, or full cPanel access.
- You ask support to perform an action on behalf of your staff.
