How to Add Contacts for Hosting Management

How to Add Contacts for Hosting Management

To manage your hosting contacts effectively, follow these steps to add a new contact who can directly contact iCoreHosting for support and billing:

Step-by-Step Guide

  1. Login to Your Account:

  2. Access Contact Management:

    • Once logged in, go to the left sidebar and click on Account.
    • From the dropdown, select Contacts.
  3. Add New Contact:

    • On the Contacts page, you will see an option to "Choose Contact" or "Add New Contact".
    • Select Add New Contact.
  4. Fill in Contact Details:

    • Complete the contact form with the necessary information:
      • First Name
      • Last Name
      • Company Name
      • Email Address
      • Mobile Phone Number
      • Address 1
      • Address 2
      • City
      • State/Region
      • Zip Code
      • Country
    • Ensure all fields are filled out accurately to avoid any issues.
  5. Set Email Preferences and Permissions:

    • Choose the types of emails the contact should receive by checking the appropriate boxes under Email Preferences:
      • General Emails - General Announcements & Password Reminders
      • Invoice Emails - Invoices & Billing Reminders
      • Support Emails - Receive a copy of all support ticket communications created by the parent account holder
      • Product Emails - Order Details, Welcome Emails, etc.
      • Domain Emails - Renewal Notices, Registration Confirmations, etc.
    • Ensure the contact has the permissions needed for support and billing communications.
  6. Save Changes:

    • Once all the details are filled in and preferences are set, click the Save Changes button at the bottom of the page.

Additional Information

  • Direct Contact for Support and Billing:
    • Once the contact is added, they will have the ability to directly contact iCoreHosting for support and billing issues using the email address and phone number provided.
    • This allows them to manage support tickets, receive billing notifications, and handle any related queries independently.

Notes

  • Make sure the email address and phone number are correct, as these will be used for communication and notifications.
  • You can manage multiple contacts through this interface, allowing different individuals in your organization to receive relevant notifications and access.

By following these steps, you can efficiently add and manage contacts within your iCoreHosting account, ensuring they have the necessary access and permissions to contact support and handle billing inquiries directly.

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