1. Service Direction and Introduction

This article defines iCoreHosting renewal, payment verification, and service continuity standards. iCoreHosting follows industry best practices and Malaysian compliance requirements.

All services including domains, hosting, email, VPS, dedicated servers, and colocation must be renewed in advance before the expiry date to ensure smooth and uninterrupted operation.

2. Service Transparency

• All services require full payment before activation or renewal.
• No activation or restoration can be processed without payment verification.
• All payments are verified only during office hours.
• Suspension and termination are automated based on overdue invoices.

3. Billing Office Hours

All renewal and payment verification are processed during:

• Monday to Friday: 9:00 AM to 5:00 PM
• Weekend and Public Holiday: Closed

Payments submitted after office hours will be processed on the next working day.

4. Pay In Advance Policy

iCoreHosting operates using a strict Pay In Advance model for all services:

• No credit terms or pay later arrangements are available.
• Service continues only when full payment has been verified successfully.
• Unpaid services will enter suspension and later termination automatically.
• Restoration is only processed after successful verification.

5. Why Renew Early Minimum Four Working Days

Renew at least four working days before the expiry date to avoid downtime and delays caused by:

• Bank processing time or slow confirmation
• Verification time needed during office hours
• Weekend or public holiday when billing office is closed
• Domain DNS propagation which takes 2 to 48 hours

6. Step by Step Renewal and Payment Submission

6.1 After Payment

You may submit your payment slip through:

• Reply to the invoice email with your payment slip
• Or submit via the payment page: https://www.icore.com.my/payment

6.2 Verification Timeline

• During office hours: processed according to the queue
• After office hours: processed on the next working day
• No urgent activation is available after office hours

7. No After Hours or Public Holiday Emergency Renewals

To maintain fairness and system integrity, iCoreHosting does not process:

• After hours urgent renewals
• Public holiday urgent renewals
• Last minute activation requests

Clients are advised to renew early following the Pay In Advance policy.

8. Responsibility Breakdown

8.1 Client Responsibilities

• Renew at least four working days early
• Submit payment slip for verification
• Ensure contact information is updated
• Plan ahead for weekend and public holiday
• Monitor service and domain expiry dates

8.2 Sub Client or Third Party Responsibilities

• Inform main account holder regarding upcoming renewal
• Submit correct payment proof when required

8.3 iCoreHosting Responsibilities

• Send automated reminders through iCore Billing Portal
• Verify payments during office hours
• Maintain system accuracy and billing integrity
• Provide support via official channels

9. Renewal Suspension Termination and Restoration Policy

9.1 Domain Expiry

Important: Once a domain expires, it will instantly stop working. This is the natural behaviour of domain infrastructure worldwide and not controlled by iCoreHosting or any registrar.

• Renewal depends on registry rules and grace periods
• Redemption fee may apply if domain enters redemption stage
• Recovery is only possible while registry still allows it

9.2 Hosting Suspension and Termination

• Day one overdue: automatic suspension
• Day seven: termination stage and data removed from server
• Restoration fee: RM300 if backup is still available
• Day thirty: deep termination with RM600 recovery fee
• Day sixty: permanent deletion with no recovery

9.3 VPS or Dedicated Server Overdue

• Day one: network disabled or server powered off
• Restoration fee: RM300
• Day fourteen: full data wipe with no recovery

9.4 Data Retention After Expiry

Once retention period ends, all files, email, and database content will be deleted permanently.

10. Support Information

Billing and renewal support is available through:

https://www.icore.com.my/support

10.1 Activation Time After Payment

• If payment is made during office hours, our team will process it according to queue. Processing time depends on bank confirmation and internal verification.

11. FAQ

Q1: Why cannot my service activate immediately after payment
Verification must be done during office hours to ensure accuracy and prevent fraud.

Q2: I paid after 5 PM. Can my service be activated tonight
No. It will be processed on the next working day.

Q3: My domain expired today. Can it be renewed urgently tonight
No. Domain renewal is processed only during office hours.

Q4: My email stopped working on Sunday. Can it be restored
Suspension follows system rules. Renewal will only be processed on Monday.

Q5: Are backups always available
Backup recovery depends on availability at the time of request.

12. Summary

All iCoreHosting services follow a Pay In Advance model. To prevent service interruption, clients must renew early, submit payment for verification, and understand that after hours renewals are not available. The system uses automated reminders and structured billing processes to protect service continuity and compliance.

13. Use Case

Example scenario:

• Your hosting expires on Friday

This demonstrates the importance of renewing at least four working days before expiry.