Table of Contents

1. Service Direction / Introduction / Scope
2. Service Transparency
3. Description of Content / Step-by-Step Guide
4. Power Allocation Reference
5. Security
6. Common Mistakes
7. Checklist
8. Malaysia Acts / Compliance
9. Responsibility Breakdown
10. Service Boundaries
11. Limitations
12. Support Information
13. FAQ
14. Summary
15. Use Case
16. Version History / Last Updated

1. Service Direction / Introduction / Scope

This onboarding guide applies to all iCoreHosting colocation services, including single-server colocation, quarter/half/full racks, and multi-rack deployments. The purpose is to ensure a smooth and predictable onboarding process from order confirmation to going live.

2. Service Transparency

iCoreHosting provides clear and transparent information regarding:

• Rack & power allocation
• Assigned IP addresses
• Delivery & installation procedures
• Visitation requirements
• Remote hands availability

No hidden conditions — all required procedures are stated upfront in the onboarding confirmation email.

3. Description of Content / Step-by-Step Guide

Step 1: Confirm Your Colocation Plan

After payment and order approval, iCoreHosting will send a confirmation email containing:

• Rack location & power allocation details
• Assigned IP address(es)
• Delivery instructions & DC address
• Visitation form link: https://www.icore.com.my/dc-visitation

Step 2: Prepare Your Equipment

Please ensure the following before sending your hardware to the data center:

• Rack-mountable server with its own official rack mount kit (rails or brackets)
• All servers/equipment are required to have their own rack mount kit
• If rack mount kit is not provided, an additional server tray is required
• Additional server tray uses additional rack U and requires pre-arrangement
• Client is required to bring their own RJ45 LAN cable
• Client is required to bring their own C13 to C14 power cable
• Properly labeled power & network cables
• Remote management configured (iLO / iDRAC / IPMI)
• MAC address ready if required for whitelist

Step 3: Schedule Delivery & Installation

• Submit a DC visitation request at least 24 hours in advance
• Choose one of the following:
  • Self-installation – You or your engineer install the equipment
  • Remote Hands Installation – iCoreHosting installs on your behalf (fees may apply)

Step 4: Installation, Setup & Testing

After installation, iCoreHosting will:

• Confirm your server is powered on
• Verify network connectivity
• Provide remote access confirmation

You may request DNS or IP configuration assistance through the support portal.

Step 5: Go Live

• Begin monitoring traffic and server operations
• Submit support requests via: https://www.icore.com.my/support

4. Power Allocation Reference

All colocation plans include a specific power allocation. If the server or equipment exceeds the allocated power usage, additional charges may apply based on the excess consumption.

For full details, please refer to the article titled How to Calculate Colocation Power Consumption & Excess Charges.

5. Security

• All visitors must be registered using the Visitation Form
• Identity verification is required at the DC entrance
• Servers must be properly labeled with customer name or service ID
• Customer must secure their own OS, passwords, and firewall rules

6. Common Mistakes

• Arriving without submitting the visitation form
• Missing official rack mount kit (rails)
• Expecting iCoreHosting to provide rack kits onsite
• Unlabeled cables or mixed power cables
• No remote access configured before arrival
• Bringing oversized or unsupported equipment

7. Checklist

• ✔ Official rack mount kit included
• ✔ If no rack mount kit → pre-arranged server tray ready
• ✔ Bring RJ45 LAN cable
• ✔ Bring C13 to C14 power cable
• ✔ Remote access (IPMI/iLO/iDRAC) tested
• ✔ Visitation form submitted
• ✔ Server labeled with company name
• ✔ IP allocation confirmed

8. Malaysia Acts / Compliance

This onboarding process aligns with the Malaysia Personal Data Protection Act (PDPA). iCoreHosting will not access your server data unless explicitly authorized for troubleshooting.

9. Responsibility Breakdown

iCoreHosting Responsibilities:

• Provide rack space, power, and network
• Ensure DC physical and network security
• Process visitation and access requests
• Provide remote hands when requested

Client Responsibilities:

• Prepare and maintain their own hardware
• Secure OS, applications, and credentials
• Monitor their own server performance
• Ensure power usage is within allocation

10. Service Boundaries

• iCoreHosting does not provide OS management
• Hardware troubleshooting is customer responsibility
• Remote hands is limited to physical tasks only

11. Limitations

• Emergency delivery depends on staff availability
• High-power servers require approval
• IP allocation depends on availability & justification

12. Support Information

Office: +607-288 1230
WhatsApp: +6019-742 9566
Email: [email protected]
Support Portal: https://www.icore.com.my/support

13. FAQ

Q: Can I send my server at night?
A: Yes. Emergency arrangements are possible with prior confirmation.

Q: Do I need to label my server?
A: Yes. It helps prevent confusion during installation and future support.

Q: Does iCoreHosting configure the OS?
A: No, unless requested under a separate service.

14. Summary

This guide ensures a smooth onboarding process for colocation customers. Prepare equipment properly, register your visitation early, and ensure your server is ready for rack installation.

15. Use Case

A customer deploys a new server for hosting services. They submit the visitation form, deliver the server, iCoreHosting installs it via remote hands, verifies power and network, and the customer goes live on the same day.

16. Version History / Last Updated

• Version 1.0 – Published 19 Nov 2025