Article Subject
How to Change Account Contact Information to Company Details and Add a Secondary Contact
Table of Contents
1. Service Direction / Introduction / Scope
2. Why Company Contact Information Is Better
3. Why Personal Contact Information Is Not Recommended
4. How to Change Account Contact Information
5. How to Add a Secondary Contact
6. Supporting Documents
7. Common Mistakes
8. FAQ
9. Use Case
10. Summary
Service Direction / Introduction / Scope
For business hosting, domain, server, email, and billing services, it is strongly recommended that the main account contact information be maintained under official company details instead of personal details.
This helps improve ownership clarity, account continuity, renewal visibility, billing control, and future verification accuracy. It is especially important when the business grows, when staff changes happen, or when the company wants more than one person to receive important notices.
This guide explains why company contact information is better, why personal contact details are risky for business services, how to update the main account contact information inside the billing portal, and how to add a secondary contact correctly.
SLA base: Profile updates inside the billing portal are self managed by the client account holder. However, if the update later creates an ownership dispute, mismatch of authority, or requires manual review by iCoreHosting, the review time will depend on the completeness and clarity of the supporting documents provided.
Compliance Malaysia act: For business related account ownership, billing identity, and account control matters, proper supporting records may be required. This supports responsible account management and aligns with good record keeping and personal data handling practices in Malaysia, including PDPA related handling of registered account information.
Why Company Contact Information Is Better
1. Clearer business ownership
When the account uses company name, company email, and company phone details, the service history more clearly reflects that the service belongs to the company.
2. Better continuity
If one staff member resigns, goes on leave, or changes role, the service can continue without depending on one person’s private contact details.
3. Better billing visibility
Renewal notices, invoices, payment reminders, and service notices are more suitable when they go to a company controlled mailbox.
4. Easier internal management
Finance, admin, IT, or directors can manage services more professionally when the account is under proper company information.
5. Lower risk of future disputes
If there is any future question about account authority or ownership, company contact information provides a clearer operational trail.
Why Personal Contact Information Is Not Recommended
1. It may appear to belong to one individual only
This can create confusion later if the service is actually for company use.
2. Staff departure can create problems
If the original personal contact leaves the company, important notices may continue going to that person.
3. Password reset and billing emails may go to the wrong person
This can delay urgent action and may also create internal control issues.
4. It can make ownership checks more difficult
When business services are under personal details, extra supporting documents may later be needed to prove company authority.
5. It is not ideal for long term company asset control
Domains, hosting, email, and related digital services should remain under proper company oversight.
How to Change Account Contact Information
To change the main account contact information in the billing portal, please follow the steps below:
Step 1
Go to billing.icore.com.my
Step 2
Login to your account
Step 3
Click Profile
Step 4
Click Account Details
Step 5
Change the information to the correct company contact details
It is recommended to update the company name, company email address, company phone number, and other relevant account details to reflect the official business information as accurately as possible.
If your account is currently using personal details for a business service, updating the profile to company details is a better long term practice.
How to Add a Secondary Contact
If you want another staff member, director, finance person, or admin to also receive important account emails, you may add a secondary contact in the billing portal.
Step 1
Go to billing.icore.com.my
Step 2
Login to your account
Step 3
Click Profile
Step 4
Click Contact
Step 5
Click Add Contact
Step 6
Tick Email Preferences for the notices that the secondary contact should receive
This is useful when the company wants different people to receive billing notices, domain reminders, support updates, or other service related emails.
A secondary contact improves continuity because the account does not depend on only one person receiving all notices.
Supporting Documents
For better business record consistency, it is recommended that the updated account details match the company registration records where applicable.
Recommended supporting documents may include:
SSM Borang D
SSM Borang 9
SSM Section 24 document
Any latest equivalent SSM company registration document that clearly shows the registered business identity
These documents may help support the company name and business identity if there is any future verification or ownership review.
For best practice, use official company controlled email addresses whenever possible, such as [email protected], [email protected], or [email protected].
Common Mistakes
Changing only the name but not the email address
If the email remains personal, the account still carries the same risk.
Using one staff member’s private email for a business account
This may cause future access and continuity issues.
Not adding a secondary contact
If only one person receives notices, important emails may be missed during leave, resignation, or internal changes.
Using incomplete company details
For best practice, make sure the company name and main contact details are complete and accurate.
Assuming payment alone proves account authority
Payment history may help, but it does not always fully establish company control or authorized account ownership.
FAQ
Can I keep my personal email as the main account email for a company service?
It is not recommended. For business services, the main account contact should preferably be under company controlled details.
Can I add more than one company contact?
If the billing portal allows it, additional contacts may be added so the right people receive the right notices.
Why should I tick Email Preferences when adding a contact?
Because this determines which account emails the secondary contact will receive.
Do I need SSM documents every time I update my profile?
Not necessarily for self managed profile edits, but SSM documents are strongly recommended for business record consistency and may be needed if any manual verification is required later.
What is the best setup for a company?
A good setup is to use company details as the main account contact and add one or more secondary contacts for finance, admin, or management.
Use Case
Example 1
A company initially signed up using the owner’s personal email address. Later, the finance team needed to receive invoices and renewal notices directly. The company updated the main account details to company information and added the finance staff as a secondary contact with the correct email preferences.
Example 2
A business used one employee’s personal phone number and email for the hosting account. After that employee resigned, the company missed important notices. Updating the main account to company details and adding a secondary contact would have prevented the problem.
Example 3
A company wanted stronger internal control. They changed the main account to official company information and kept separate contacts for finance and admin so renewal and service notices could be seen by the correct team members.
Summary
For business services, it is better to use official company contact information as the main account contact instead of personal details.
Inside the billing portal, you may update the main account details by going to billing.icore.com.my > login > Profile > Account Details.
You may also improve account continuity by adding a secondary contact through billing.icore.com.my > login > Profile > Contact > Add Contact and ticking the appropriate Email Preferences.
For stronger business record support, it is recommended to keep supporting documents such as SSM Borang D, Borang 9, or Section 24 aligned with the company details used in the account.
This creates better ownership clarity, better continuity, and more professional control over company digital services.
