Table of Contents
Service Direction and Scope
This article explains how to request a validated e-Invoice for tax purposes from iCoreHosting. To receive a validated e-Invoice, you must submit the e-Invoice Request Form within 3 working days from your invoice date. If no request is received within this period, a consolidated e-Invoice will be issued.
How to Request a Validated e-Invoice
- Open the e-Invoice Request Form: https://form.jotform.com/260009078131044
- Complete all required fields accurately, especially your company name, registration number, tax related details, and contact email.
- Submit the form within 3 working days from your invoice date to ensure your request can be processed as a validated e-Invoice.
- Keep a copy of your submission confirmation for reference.
Timeline and Processing
- Submission window: Within 3 working days from your invoice date.
- If submitted on time: We will process your request to issue a validated e-Invoice for tax purposes based on the information provided.
- If no request received: A consolidated e-Invoice will be issued.
- Working days: Monday to Friday, excluding public holidays in Malaysia.
SLA
- Request deadline SLA: Customer must submit the form within 3 working days from the invoice date.
- Processing SLA: iCoreHosting will begin processing after receiving a complete and accurate submission.
- Information accuracy: Delays or rejections may occur if submitted details are incomplete, inconsistent, or do not match supporting records.
- Outcome if missed: If the request is not submitted within the deadline, a consolidated e-Invoice will be issued.
Common Mistakes
- Submitting the request after 3 working days from the invoice date.
- Typing a company name or registration number that does not match official records.
- Providing an incorrect email address and not receiving the validated e-Invoice.
- Leaving required tax related fields blank or using placeholders.
FAQ
Q1. Why must I submit within 3 working days
A1. This timeline ensures we can process your request as a validated e-Invoice for tax purposes using accurate invoice and customer details.
Q2. What happens if I do not submit the request form
A2. If no request is received, a consolidated e-Invoice will be issued.
Q3. Can I submit multiple invoices in one request
A3. Submit the form based on the instructions in the request form. If you have multiple invoices, ensure each invoice is properly referenced as required by the form fields.
Q4. Where do I request a validated e-Invoice
A4. Use this form:
https://form.jotform.com/260009078131044
Compliance Malaysia Act
iCoreHosting processes customer information submitted through the e-Invoice Request Form for invoicing and tax documentation purposes. Customers are responsible for ensuring the submitted details are accurate and consistent with official records. iCoreHosting will handle customer data in accordance with applicable Malaysian laws and regulatory requirements relating to invoicing, taxation, and personal data protection.
Summary
- To receive a validated e-Invoice for tax purposes, submit the request form within 3 working days from your invoice date.
- Request form link: https://form.jotform.com/260009078131044
- If no request is received within the deadline, a consolidated e-Invoice will be issued.
