Article Subject
Do Not Use Hosting Email for Marketing Email
Email hosting is for normal business email. Promotion, newsletter and bulk sending should use a marketing email service.
Table of Contents
- Quick Answer
- Scope and Transparency
- Not Suitable for Hosting Email
- Why Sending May Fail
- SLA Service Boundary
- Malaysia Compliance
- Responsibility
- Recommended Services
- FAQ and Summary
Quick Answer
Use hosting email for invoice, quotation, support reply, order notice and password reset. Use marketing email service for promotion, newsletter, event invitation and bulk email.
Scope and Service Transparency
Email hosting and web hosting mail are designed for daily business communication, not mass marketing.
Bulk sending may affect mail queue, server IP reputation, domain reputation and other users on the same hosting environment.
Not Suitable for Hosting Email
- Promotion, discount or sales campaign.
- Newsletter or festive greeting to many people.
- Cold email to people who did not request it.
- Purchased, copied or scraped contact lists.
- Bulk email with PDF, poster or catalogue.
- Mass sending from WordPress, Joomla, WHMCS or PHP mailer.
- Sending to old lists with many invalid receiver email addresses.
Why Sending May Fail
Invalid receiver email addresses can create many bounce messages. Too many bounce messages may reduce the sending server IP reputation and may cause blocking, rejection or delivery problems.
Receiver side rate limit can also cause delivery delay or rejection. This means Gmail, Outlook, Yahoo or another receiving server may temporarily limit how many emails they accept from your domain or server.
SLA Service Boundary
iCoreHosting may limit, suspend or block sending activity that causes spam complaints, high bounce rate, receiver rate limit issue, blacklist risk, mail queue issue, abuse report or server reputation damage.
Malaysia Acts and Compliance
For marketing email, customers should follow Malaysia PDPA, use properly collected contacts, clearly identify the sender and provide an easy way to stop receiving marketing messages.
Responsibility Breakdown
Customer: Responsible for content, contact list quality, valid receiver addresses, consent, unsubscribe handling and compliance.
iCoreHosting: Responsible for protecting hosting service stability, mail reputation and fair usage for all users.
Recommended Marketing Email Services
Free or starter examples: Brevo, MailerLite, Sender, EmailOctopus, Zoho Campaigns.
Paid examples: Mailchimp, GetResponse, ActiveCampaign, Klaviyo, Constant Contact.
Plans and limits may change. Please check the official provider website before use.
FAQ
Can I send normal business email? Yes, if it is normal one to one business communication.
Can I send newsletter from hosting email? No. Please use a marketing email service.
Why was my email delayed or failed? It may be caused by invalid receiver addresses, high bounce rate, receiver rate limit, spam complaints or server reputation control.
Summary
Hosting email is for business communication. Marketing and bulk email must use a marketing email service to protect domain reputation, server reputation and email delivery quality.
Version History
Version 1.2. Last Updated 15 May 2026.
