Article Subject
iCoreHosting Daily Backup and Restore Policy
Table of Contents
1. Overview
2. Services Covered
3. Daily Backup and Retention
4. Restore Support
5. Common Mistakes
6. Limitations
7. FAQ
8. Use Case
9. Summary
1. Overview
To help protect customer data, iCoreHosting provides Free Daily Backup for eligible hosting and email hosting services.
This backup service is maintained by iCoreHosting to support recovery in cases such as accidental deletion, file corruption, mailbox issues, system failure, or other unexpected data loss situations.
Important Note: Backup is provided as a service protection feature to help customers recover data when needed.
2. Services Covered
The following services come with Free Daily Backup, including and not limited to:
• Shared Hosting
• cPanel Web Hosting
• Business Email Hosting
• WordPress Hosting
• SME Web Hosting
• cPanel Reseller Hosting
• DirectAdmin Reseller Hosting
3. Daily Backup and Retention
All eligible plans listed above come with Free Daily Backup.
Backup data is generally retained for up to 14 days, allowing customers to request recovery from recent available backup points.
These backups are managed by iCoreHosting as part of our service operations and recovery support process.
Important Note: Customers are still strongly encouraged to keep their own independent backup copy for important business data.
4. Restore Support
If you need to recover files, databases, emails, or account data, you may submit a restore request to iCoreHosting support.
iCoreHosting will check the available backup points and assist with restoration based on the nearest available backup copy.
There is no fixed restore request count limit under this policy. Where backup data is available, we will assist with restoration support accordingly.
Important Note: Restore support depends on the availability and condition of the backup data at the time the request is made.
5. Common Mistakes
1. Waiting too long before requesting a restore.
2. Assuming very old deleted data will still remain inside the backup window.
3. Not keeping your own copy of important files or emails.
4. Assuming every restore can always be done to an exact point in time.
5. Making changes after data loss without informing support first, which may complicate recovery work.
6. Limitations
While iCoreHosting provides daily backup and restore support, backup availability may be affected by factors such as retention period expiry, damaged backup data, partial corruption, service status, or scope beyond the available restore point.
For security and compliance purposes, iCoreHosting may verify account ownership before processing certain restore requests, especially where customer data, email content, or sensitive information is involved. This handling may include requirements under applicable Malaysian laws such as the Personal Data Protection Act 2010 where relevant.
7. FAQ
Q1: Does my hosting plan include backup?
Yes. Eligible services listed in this article come with Free Daily Backup.
Q2: How many days does iCoreHosting keep backup data?
Backup data is generally retained for up to 14 days.
Q3: Can I request a restore if I accidentally delete my files or emails?
Yes. You may contact support and request restoration from the nearest available backup point.
Q4: Is there a limit on how many times I can request a restore?
There is no fixed restore request count limit under this policy.
Q5: Does iCoreHosting guarantee that every file can always be restored?
Restore support depends on whether the required backup data is still available and in usable condition at the time of request.
Q6: Should I still keep my own backup?
Yes. We strongly recommend keeping your own independent backup copy for important business data.
8. Use Case
Example 1: A customer accidentally deletes website files from a cPanel hosting account. The customer contacts iCoreHosting, and we restore the data from the nearest available backup point within the retention period.
Example 2: A Business Email Hosting user deletes important mailbox content. iCoreHosting checks the available backup records and assists with mailbox recovery where backup data is available.
Example 3: A reseller account encounters file corruption after an update. iCoreHosting reviews the recent daily backup copies and performs restoration based on the closest valid backup available.
9. Summary
iCoreHosting provides Free Daily Backup for eligible services including Shared Hosting, cPanel Web Hosting, Business Email Hosting, WordPress Hosting, SME Web Hosting, cPanel Reseller Hosting, and DirectAdmin Reseller Hosting.
Backup data is generally retained for up to 14 days, and customers may request restore assistance when needed.
There is no fixed restore request count limit under this policy, but restoration remains subject to backup availability and data condition at the time of request.
Important Note: iCoreHosting provides backup as a value added protection feature, but customers should still maintain their own independent backup for important data.
