Preguntes Freqüents - FAQ

Table of Contents

• Service Direction / Introduction / Scope
• Service Transparency
• Definitions
• Description of Content / Step-by-Step Guide
• Common Mistakes
• Limitations
• FAQ
• Use Case
• Summary

Service Direction / Introduction / Scope

This guide outlines the procedure for completely removing an existing WordPress installation from your hosting account using the Installatron Applications Installer within cPanel. The scope of this document covers the uninstallation process and the critical verification step of ensuring all associated files and directories have been manually cleared from the server.

Service Transparency

Warning: Data Deletion is Permanent.

Performing the actions in this guide will permanently delete your WordPress website, including:

• All website files (images, themes, plugins).
• The associated MySQL database (posts, pages, comments, user data).

iCoreHosting recommends creating a full backup of your account or the specific installation before proceeding if there is any chance you may need the data later.

Definitions

• cPanel: The control panel used to manage your web hosting account.
• Installatron: A one-click application installer tool integrated into cPanel used to manage (install, backup, and remove) software like WordPress.
• File Manager: A cPanel tool that allows you to view, edit, and delete files directly on the server, similar to Windows Explorer or Finder on a Mac.
• Directory Path: The specific folder location where your website files are stored (e.g., /public_html/ or /public_html/blog/).

Description of Content / Step-by-Step Guide

Part 1: Uninstalling via Installatron

1. Log in to your cPanel account.
2. Scroll down to the Software section and click on Installatron Applications Installer.
3. Click on the My Apps tab to view your current installations.
4. Locate the WordPress installation you wish to remove.
5. Click the Uninstall (X) button located to the right of the specific installation.
6. You will be presented with a confirmation screen. Ensure all options to remove files, database, and database user are checked.
7. Click the Uninstall button to confirm.

Part 2: Verification via File Manager (Crucial Step)

Automated uninstallers sometimes leave behind custom files, cache folders, or backups. You must verify the directory is empty.

1. Return to the cPanel dashboard and click on File Manager.
2. Navigate to the directory path where the WordPress site was installed (usually public_html for the main domain).
3. Check for any remaining files or folders (e.g., wp-content, .htaccess, or error logs).
4. If files remain that are related to the deleted site, select them and click Delete.
5. Note: Ensure you are in the correct directory. If you are in public_html and have other addon domains, be careful not to delete folders belonging to other active websites.

Common Mistakes

• Wrong Directory: Deleting files in public_html when the intention was to delete a subdomain in a subfolder.
• Skipping Verification: Assuming Installatron deleted everything, leaving behind large backup files or security plugin logs that consume disk space.
• No Backup: Removing a site without saving a local copy, only to realize important content is lost.

Limitations

• Manual Installs: If WordPress was installed manually (via FTP) and not imported into Installatron, it will not appear in the "My Apps" list and must be deleted manually via File Manager and MySQL Databases.
• File Permissions: Occasionally, strict file permissions set by security plugins may prevent Installatron from deleting certain files. These must be removed via File Manager.

FAQ

Q: Can I undo the uninstall process?
A: No. Once you click uninstall, the database and files are wiped. You can only restore the site if you have a backup.

Q: Why are there still files in my folder after uninstalling?
A: Installatron only removes files it tracks. Files created after installation (like backups, image uploads, or cache files) might remain. Please follow Part 2 of the guide to remove them.

Q: Will this affect my email accounts?
A: Generally, no. Removing a WordPress installation does not delete email accounts associated with the domain, unless you choose to delete the entire subdomain via cPanel domains interface.

Use Case

Scenario: A client, "John," has a development version of his website located at icore.com.my/dev. He has finished development and moved the site to the main domain. He now wants to remove the /dev installation to free up storage space and ensure security.

Action: John uses this guide to uninstall the /dev WordPress via Installatron and then checks File Manager to delete the lingering /dev folder to ensure his hosting account is clean.

Summary

Removing a WordPress installation is a two-step process: utilizing the Installatron automation tool for the bulk of the work, followed by a manual check in the File Manager to ensure complete hygiene of the server directory. Following this protocol ensures no "junk" files remain to clog your storage quota.